Shipping & Tracking

All questions regarding shipments and track & trace.

How long does it take to receive the orders?

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

  • all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
  • shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.

More detailed shipping times

Our average shipping times are;

Do you ship overseas

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added atcheckout.

Currently Free Shipping applies on orders over 85$

We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.

Do you ship to my country?

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Can i track my order?

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking



Returns And exchange

Learn more about our Exchange and return policy as well as the products warranty.

What are the return rules?

You can return a product for any reasonwithin 14-daysguaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label

How do returns work

By simply sending us an e-mail on info.micavelli@gmail.com or through the contact form.

Our support team will then guide you through the return process.

Our return address is:
Al Khawaneej 1, United Arab Emirates

please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.

When will I get my money back

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

When will I receive my cashback

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

Contact us

Did not find your question or need personal assistance?
Send us an e-mail on info.micavelli@gmail.com Or send us a message through our contact page.

Get In Touch

  • Free shipping

    We offer free worldwide shipping on all orders

  • Customer service

    Our customer service team is available Monday till Friday from 9am - 6pm

  • Secure payments

    We offer secure payments

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